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The ABC of ITSM: Why Building The Right Process Matters
Attitude, Behaviour and Culture (ABC) - this sets out to ensure that the human aspect of ITSM and service delivery matches that of the IT implementation. This article has been contributed by Ben Cody...
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Rob England: The People in ITSM
Maori proverb: "He aha te mea nui? He tangata. He tangata. He tangata." What is the most important thing? It is people, it is people, it is people. It’s all about the people. A service exists to serve...
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